DISTANCE LEARNING COURSE
Combining customer service skills with personal styling principals, our retail training is an excellent choice for anyone wanting to get into fashion retailing, fashion retail management or for boutique owners and their staff keen to offer a superior level of service to their customers.
What is Fashion Retailing?
Working for a brand & understanding brand ethos
Who are your customers?
Assessing the customers lifestyle needs
Choosing the best styles, cuts & colours for the customer
Understanding the customer’s wardrobe needs
What does your store stock?
A brief look at textiles
Putting together a “clothing story” for your customer
Cluster & capsule wardrobes
The importance of correct garment fit
What is customer service?
How to communicate and interact with customers effectively
Building customer confidence and trust
Connecting customers with your brand
Personalising customer relationships
Keeping a client data base
The subtle art of selling
Dealing with customer feedback & complaints
Accessing stock for customers and liaising with head office
On floor and finding room etiquette
Managing busy periods efficiently
Boosting brand atmosphere in-store
Staff presentation & first impressions
- 100% distance learning, no attendance
- Career starter/booster
- Start immediately
- 12 months to complete
- Exclusive content
- Certificate level
- Payment options available
This course is also available as a customised workshop for fashion retailers.
Please click here for more information.
This course was invaluable and to a high standard, everything was done professionally
without sacrificing the fun factor. All of my expectations were surpassed and I am now even more motivated to pursue a career in styling – It has boosted my confidence as a stylist and makes me feel well-equipped for the industry. Thank you so much Alice.
Hazel Memani, Cape Town
I have come away from my training feeling confident that I am now armed with all the necessary information on how to start my own consulting business. Thank you both for a fun and hugely informative course.
Arlene Tyler, The Style Company, Cape Town
I really enjoyed myself and gained far more than I expected from this course. It’s been
a very worthwhile trip for me and I would highly recommend it to anyone interested in personal styling. Can’t wait to come back to South Africa and The Wardrobe Academy for other courses!
Adenike Owolabi, Nigeria
My confidence and passion has grown even stronger and I can’t wait to start my career as a stylist. Valuable information and tips were shared that made the experience memorable and life changing. The course brought together people from all over the world making it so interesting.
Kelly Stevie, Cape Town
For a man trying to get into the industry, I felt very much at ease at The Wardrobe Academy”, and even though I had no experience, I feel confident enough after completing my training to be able to do a great job. Loved every moment of it, Thank you so much! Tom
Thomas van Zyl, 2aT Image Consulting, Cape Town
The Styling course was amazing – not only did I strengthen my existing knowledge of fashion styling and learn how to start my own business, I also learnt so much about myself! A fantastic
week with wonderful people, all my expectations were met.
Elzanne Van Der Linde, Image Consulting, Upington