DISTANCE LEARNING COURSE

Combining customer service skills with personal styling principals, our retail training is an excellent choice for anyone wanting to get into fashion retailing, fashion retail management or for boutique owners and their staff keen to offer a superior level of service to their customers.

MODULEDESCRIPTION
1Introduction
What is Fashion Retailing?
Working for a brand & understanding brand ethos
2The Customer
Who are your customers?
Assessing the customers lifestyle needs
Choosing the best styles, cuts & colours for the customer
Understanding the customer’s wardrobe needs
3Clothing
What does your store stock?
A brief look at textiles
Putting together a “clothing story” for your customer
Cluster & capsule wardrobes
Accessorising
The importance of correct garment fit
4Customer Service
What is customer service?
How to communicate and interact with customers effectively
Building customer confidence and trust
Connecting customers with your brand
Personalising customer relationships
Keeping a client data base
5In Store
The subtle art of selling
Dealing with customer feedback & complaints
Accessing stock for customers and liaising with head office
On floor and finding room etiquette
Managing busy periods efficiently
Boosting brand atmosphere in-store
In-store Merchandising
Staff presentation & first impressions
FashionRetailing-Image2

COURSE DETAILS

  • 100% distance learning, no attendance
  • Career starter/booster
  • Start immediately
  • 12 months to complete
  • Exclusive content
  • Certificate level
  • Payment options available

This course is also available as a customised workshop for fashion retailers.

Please click here for more information.

WHAT’S INCLUDED

  • Comprehensive training manual
  • Fashion styles glossary
  • International size chart
  • Colour combining chart
  • AFS certification
  • Ongoing career mentorship

COST

R2 995